Warranty Protection for your New Windows

When you have given up the time and expense of installing brand new windows in your property, the last thing you want to do is go through the hassle of replacing one due to damage, breakage or poor installation resulting in an ineffective window.

Sovereign not only offers cost-effective window solutions, installed with minimum disruption, but we also ensure your new windows are installed to the highest standards by regulatory competence review body Certass.

What is Certass?

Certass is a Competent Person Scheme (CPS) that approves contractors and companies – such as Sovereign – to provide relevant services under a specific set of government-approved building regulations standards.

These standards protect the property of the homeowner by setting a quality expectation for service delivery and product safety and security.

Approval for CPS bodies falls under the remit of the United Kingdom Accreditation Service (UKAS) which provides testing, inspection and certification for CPS designation.

What is a Competent Person Scheme?

Government-approved Competent Person Schemes provide an alternative solution to using Local Authority inspectors to approve building work or submitting building notices for certain home improvements.

Through following specific building regulations and a set of standards mandated by the relevant CPS, companies, and contractors self-certify that their work meets their CPS standards, and they can register any work carried out with local authorities on behalf of homeowners.

In the double glazing industry, a person or company can be found competent by Certass to deliver the installation of doors, windows, roof windows and rooflights for dwellings and non-dwellings.

  • A company registered with Certass – such as Sovereign – must prove that they deliver a high quality of service in accordance with relevant building regulations.
  • All members or employees must follow strict installation guidelines to meet a prescribed set of standards for Certass approval.
  • All registered contractors must demonstrate a high level of understanding of these standards and should always operate in compliance with building regulations.
  • To ensure continued compliance with building regulations and quality standards, Certass inspectors will constantly review a percentage of registered contractors.
  • What building regulations apply to window and door installations?

In 2010, the latest version of the building regulations were published to outline legal precedents relating to the health and safety of a property, as well as the welfare and accessibility of its inhabitants.

These include thermal and energy-related standards as well as structural safety.

The regulations do not cover any aesthetic abnormalities or concerns unless these impact the structure, safety or efficiency of the property.

For example, with the installation of a window, the sealant can be messily applied but so long as it keeps the glass in place and meets insulating requirements, it should adhere to regulations.

However, where building regulations do not cover quality of installation, at Sovereign we pride ourselves on our finished products.

Since 2002, and updated in 2010, these regulations apply to the installation and replacement of windows and doors – inclusive of the whole unit, meaning both frame and glass.

In some cases, simply replacing a glass pane does not require certification, but always check this with your Certass approved contractor.

It has also been necessary since the regulations were enforced in 2002 to ensure all UPVC double glazed windows feature a special ‘low e-coating’, a see-through glaze that increases the energy efficiency of the property.

Updates to the regulations in 2010 added thermal efficiency standards.

Once the work has been completed, your Sovereign installer is responsible for informing Certass who will log the completion of works with the relevant local authority.

And issue a Building Regulation Compliance certificate directly to you, the homeowner, within seven working days.

If you provide your installer with an email address, Certass can also issue an electronic certificate.

Why is the Building Regulations Compliance certificate important?

First and foremost, proof of compliance with Certass regulations should give you peace of mind that your installation has been completed to the highest standard with the safety of your property and your well-being, as an inhabitant at the heart of these regulations.

In addition, when it comes to selling your property, this documentation is necessary for you to pass on as the seller to the buyer, via your solicitor.

This is a mandatory piece of documentation to be provided as part of the sales process to prove the legitimacy of any installations after April 2002.

Any installations that fail to meet the building regulations are subject to fines.

  • If you have lost your Building Regulations Compliance certificate, you can order a replacement certificate online through Certass at a cost of £24.
  • If you never received a certificate in the first place, speak to your Sovereign installer or contact Certass directly. Replacement certificates requested within 28 days of the original issue date will be re-issued free of charge.
  • If you have further questions about Sovereign’s compliance with the Certass regulatory scheme, please don’t hesitate to speak to a member of our staff or to your Sovereign installer. For more information on Certass, you can visit their website at https://www.certass.co.uk/.